This Privacy Policy describes how BYOV.ai ("we", "us", "our") collects, uses, and protects personal data when you visit our website, contact us, or engage our services.
1. Data we collect
- Contact information you provide — name, email, company, role.
- Communications — messages, calls, and meeting notes related to our engagement.
- Usage data — pages visited, referrer, device, browser, and IP, collected via cookies and similar technologies.
- Customer data processed under a written agreement to deliver the Services.
2. How we use data
- To respond to inquiries and deliver Services you've requested.
- To operate, secure, and improve our website and Services.
- To send transactional emails about ongoing engagements.
- To comply with legal obligations and enforce our rights.
We do not sell personal data and we do not send marketing newsletters without explicit opt-in.
3. Legal bases (EU/UK)
Where GDPR or UK GDPR applies, we rely on these legal bases:
- Contract — to provide Services you've contracted for.
- Legitimate interests — to secure and improve our website and operate our business.
- Consent — for non-essential cookies and any opt-in communications.
- Legal obligation — to meet tax, accounting, and regulatory duties.
4. Sharing
We share personal data only with:
- Service providers (hosting, analytics, email, payments) bound by appropriate contracts.
- Authorities when required by law, court order, or to protect rights and safety.
- Acquirers in connection with a merger, acquisition, or asset sale, subject to confidentiality.
5. International transfers
If personal data is transferred outside your country, we use appropriate safeguards such as Standard Contractual Clauses or adequacy decisions where required.
6. Retention
We retain personal data only as long as necessary for the purposes described, to comply with legal obligations, resolve disputes, and enforce agreements. When no longer needed, we delete or anonymize the data.
7. Security
We use administrative, technical, and physical safeguards designed to protect personal data. No system is perfectly secure; we cannot guarantee absolute security but we will notify affected users of material breaches as required by law.
8. Cookies
Our website uses essential cookies necessary to operate, and optional analytics cookies if you consent. You can adjust browser settings to refuse cookies, but some features may not function correctly.
9. Your rights
Depending on your jurisdiction, you may have rights to access, correct, delete, restrict, or object to processing of your personal data, and to data portability. EU/UK residents have additional rights under GDPR — see our GDPR notice. To exercise any right, email privacy@byov.ai.
10. Children
The Services are not directed to children under 16. We do not knowingly collect personal data from children.
11. Changes
We may update this Policy. The "Last updated" date reflects the most recent revision. Material changes will be communicated where required.
12. Contact
Privacy questions or requests: privacy@byov.ai.